Answers to common questions about using Skoot, completing a private vehicle sale, payment, pricing, identity verification, documents and support.
Skoot is used online through a web browser on your phone, tablet or computer.
One party starts the transaction by entering the vehicle registration number, the agreed price and the other party’s email address. The other party is then invited to join.
From there, Skoot guides both sides through the steps needed to complete the sale, including identity verification, payment, documents and completion.
No. You do not need to download an app.
Skoot works through a web browser, so you can use it on any internet-connected phone, tablet or computer.
Once your transaction has started, you can sign in through the Skoot website and complete the steps online.
Yes, but creating an account takes seconds and only requires a name, an email address and a password. You do not need to download an app.
One party can start the transaction and invite the other to join. Each person then completes the steps relevant to them through their web browser.
To start a transaction, you need:
Skoot then sends the other party an invitation to join.
Yes. You can create a transaction before the other party joins.
To start, you’ll need the vehicle registration number, the agreed price and the other party’s email address. Skoot then sends them an invitation to join the transaction.
The transaction can only move forward once the other party accepts the invitation. The option to cancel is available at every step of the Skoot process before completion.
Creating a transaction only takes a few minutes.
The full process may take longer because both parties need to join, verify their identity, set up their side of the transaction and prepare for handover.
Once the transaction is created, the other party is invited to join.
Both parties then verify their identity. The buyer transfers money to their Skoot wallet before handover, and the seller confirms the account they want to be paid into.
Skoot also prepares the transaction documents for both parties to review before completion.
Yes. The option to cancel is available at every step of the Skoot process before completion.
If you decide not to proceed, or something does not feel right, you can cancel the transaction through Skoot.
If the transaction is cancelled before completion, any money held with Skoot is automatically refunded in full to the buyer by the next working day at the latest
Do not complete the transaction if something does not feel right.
The option to cancel is available at every step of the Skoot process before completion. If the vehicle details do not match, the other party is acting suspiciously, you feel pressured or you simply decide not to proceed, you can cancel the transaction through Skoot.
If the transaction is cancelled before completion, any money held with Skoot is automatically refunded in full to the buyer.
If you are buying or selling privately and want to understand whether Skoot is right for your transaction, we’re here to help.
No percentage fees and no hidden charges. Most importantly, fees are only payable once the transaction successfully completes.