Answers to common questions about using Skoot, completing a private vehicle sale, payment, pricing, identity verification, documents and support.
The buyer transfers money to their Skoot wallet before collection day.
This means the buyer does not need to rely on one large same-day bank transfer at handover. If the vehicle price is higher than their daily banking limit, the buyer can build up the balance over several days before meeting the seller.
It also gives time for bank checks, transfer limits and payment issues to be dealt with before handover.
Once the full amount is with Skoot, the seller is notified.
Once the sale is complete, the agreed payment is sent to the seller.
Skoot asks the buyer to transfer money before handover so the payment side of the sale is dealt with before collection day.
In a normal private sale, the buyer may try to send a large bank transfer at handover. That can cause delays if the payment is blocked, held for checks, affected by a daily banking limit or takes longer than expected to arrive.
With Skoot, the buyer transfers money in advance. They can deal with banking checks before collection day and build up their balance over several days if needed.
That means both parties can meet knowing the payment side has already been sorted, rather than risking the handover being held up, delayed or abandoned because of a banking issue.
Skoot can help with daily banking limits because the buyer can transfer money to their Skoot wallet before collection day.
Instead of trying to send one large payment at handover, the buyer can build up the balance over several days if needed.
This gives time for banking limits, checks or transfer delays to be dealt with before both parties meet to complete the sale.
Yes. Skoot helps reduce the risk of handover being delayed by banking limits, transfer checks or payment uncertainty.
The buyer transfers money to their Skoot wallet before collection day. If the vehicle price is higher than their daily banking limit, they can build up the balance over several days.
Once the money is with Skoot, the seller is notified. That means both parties can meet knowing the payment side has already been dealt with, instead of waiting around for a same-day bank transfer to arrive.
Skoot is designed to reduce the need for a separate deposit outside the process.
Instead of the buyer sending a small deposit directly to the seller, the buyer transfers the full agreed vehicle price to Skoot before handover.
Once the full amount is with Skoot, the seller is notified. This gives the seller a clear sign that the buyer is serious and that the money for the vehicle is already with Skoot before collection day.
In that sense, payment with Skoot can give the seller reassurance similar to a deposit, without the buyer needing to send money directly to someone they may not know.
If the transaction is cancelled before completion, money held with Skoot is automatically refunded in full to the buyer.
No. The buyer transfers money to Skoot.
The seller confirms the account they want to be paid into, but their bank details are not shared directly with the buyer.
Once the sale is complete, the agreed payment is sent to the seller.
No. The buyer does not see the seller’s bank details.
The seller enters the account they want to be paid into through Skoot. The buyer transfers payment to Skoot, not directly to the seller’s bank account.
This means the seller does not need to send bank details by text, email or marketplace message.
Skoot tells the seller when the buyer’s payment is with Skoot.
In a normal private sale, payment often happens at handover. That can leave the seller waiting for a large bank transfer, checking screenshots or trying to decide whether a pending-payment message is enough.
With Skoot, the buyer transfers the full agreed vehicle price before collection day. Once the money is with Skoot, the seller is notified and the handover can be arranged.
That means the seller can meet the buyer knowing the payment side has already been dealt with, rather than relying on a same-day transfer at handover.
When the sale is completed, the agreed payment is sent to the seller.
Yes. With Skoot, the buyer is not trying to make a large bank transfer to the seller at handover.
The buyer transfers payment to Skoot before collection day. At handover, both parties complete the sale through Skoot, rather than waiting for the seller’s bank account to update or trying to decide whether a screenshot or pending-transfer message is enough.
Once the sale is completed and the agreement is signed, the buyer can no longer access those funds. The agreed payment is sent by Skoot to the seller, although depending on the seller’s bank, it may not appear instantly.
This means the buyer and seller do not need to wait around together for a same-day bank transfer to arrive before going their separate ways.
No. The seller does not need to wait at handover for a same-day bank transfer to arrive in their own bank account.
With Skoot, the buyer transfers payment before collection day. Once the money is with Skoot, the seller is notified, and handover can be arranged.
At handover, both parties complete the sale through Skoot. Once the sale is completed and the agreement is signed, the buyer can no longer access those funds, and the agreed payment is sent by Skoot to the seller.
Depending on the seller’s bank, the money may not appear instantly, but the seller does not need to wait around with the buyer for the payment to arrive before completing handover because Skoot is responsible for sending the agreed payment to them.
Once the sale is complete and the contract is signed, the agreed payment is sent by Skoot to the seller. This usually happens within a few hours, and by the next working day at the latest.
The seller receives the agreed vehicle price less the seller’s Skoot fee. They do not need to make a separate card payment or arrange a separate transfer to pay the Skoot fee.
Depending on the seller’s bank, the money may not appear instantly. The seller can still complete the handover knowing that the funds are with Skoot and that Skoot has sent the agreed payment to their verified bank account. The sale proceeds therefore do not arrive directly from the buyer’s bank account.
If the buyer transfers more than needed to their Skoot wallet, any remaining balance is automatically refunded.
When the transaction completes, the buyer’s Skoot fee is paid to Skoot and the seller receives the agreed vehicle price less the seller’s Skoot fee. Any extra balance is refunded to the buyer by the next working day at the latest.
The buyer does not need to do anything else.
If you are buying or selling privately and want to understand whether Skoot is right for your transaction, we’re here to help.
No percentage fees and no hidden charges. Most importantly, fees are only payable once the transaction successfully completes.